Refund policy
1. RETURN AND REFUND POLICY
Last updated: September 23, 2026
30-night trial
You have 30 days from the date of delivery to request a return for any reason.
We call it a 30-night trial because that's what it's for: use the device, run the sessions, and decide with your own mirror. A device that has been used is still eligible for a full refund.
How to start a return
Email support@aevumbeauty.co with your order number. A person answers within one business day.
We will send you a prepaid return shipping label and the address of our US returns center. Returns are processed through that center, not our corporate address, which is why the label is issued per request.
Return shipping is free. You pay nothing to send the device back.
Items sent back without requesting a return first cannot be processed, because we have no way to match them to your order.
Condition of returned items
Send back the device and its accessories (charging cable, case, pouch). Normal signs of use are expected and are not a reason for refusal.
We cannot accept:
- Items returned after the 30-day window
- Items that are damaged beyond normal use (dropped, submerged, taken apart)
- Single-use products that have been opened, for hygiene reasons: the Glass Skin Protocol hydrogel masks. Unopened boxes are fully returnable.
Refunds
Once your return arrives at our center, we inspect it and email you the outcome.
If approved, your refund goes back to the original payment method within 5 to 7 business days. Your bank or card issuer may take a few additional days to post it.
If more than 10 business days have passed since we confirmed your refund and nothing has arrived, email us and we will trace it.
Damaged or wrong items
Inspect your order when it arrives. If something is defective, damaged in transit, or simply not what you ordered, email support@aevumbeauty.co within 7 days of delivery with a photo. We replace it at our cost, no return required in most cases.
Order cancellations
Orders can be cancelled free of charge until they ship, usually within a few hours of being placed. Email us as soon as possible. Once a package is in transit, use the standard return process above.
Exchanges
The fastest route is to return the item for a refund and place a new order. That way you're not waiting on two shipments in sequence.
Warranty
Separately from this return policy, every Aevum device carries a 12-month warranty against manufacturing defects. See the Terms of Service for details.
Contact
Mickel Software LLC 16175 Dawn Way, Tustin, CA 92782, United States support@aevumbeauty.co +1 (714) 710-1351